Using a Human-Centered Design Approach to Developing M&E Tools: A Report from South Sudan – South Sudan


Global Women’s Institute (GWI) and Trócaire are working on the implementation of the “Making Progress Visible” program to develop monitoring and evaluation (M&E) tools that will help measure progress towards the minimum standards of gender-based violence (GBV). In South Sudan, we are partnering with TOCH – a local humanitarian organization – which implements GBV programs with Trócaire to create new field-appropriate M&E tools. Two TOCH staff members (Christine Puor Jurel and Yier Mayen) below talk about their experience with the program.


In South Sudan, we worked with the Making Progress Visible program to develop and pilot M&E tools that will help us measure progress towards GBV Minimum Standards.

We have been working to implement a GBV program with TOCH organization since 2019. Our program aims to provide psychosocial support and counseling to GBV survivors and to improve the quality of referral services by supporting GBV providers. professional services.

In terms of monitoring and evaluation (M&E), when we started in 2019, we had few M&E tools to help us understand the progress and impact of our programs. Although more tools have been introduced, we have always felt that we could improve the data we collected and the way we use it to make program decisions. As part of the “Making Progress Visible” program, we worked with Trócaire and the Global Women’s Institute (GWI) at George Washington University and prioritized the indicators we needed to develop the new tools.

Once the indicators were selected, we got together to start designing the tools.

This process was a bit challenging as we had different perspectives from the many people who came together (e.g. psychosocial support facilitators, social workers, field coordinator, M&E, etc.) to develop the tools. We worked together and made our recommendations for each tool. Due to COVID, the project team from Ireland and the United States were unable to join us for the first tool development workshop and so we shared with Trócaire and GWI via emails and reports written. They then worked to create tools based on our ideas and shared with us.

Overall, this process worked well because although the ideas we sent were good, they weren’t perfect since it was the first time we were developing M&E tools. We were very pleased with the tools that came back to us as we were able to see great changes and improvements.

We then piloted the tools, which highlighted what needed to be changed, what needed to be added to the tool, and the value of the tool. For example, for the indicator on the quality of case management, the tool is able to clearly show the attitudes, knowledge and skills of the workers.

Now we have come together for a 5 day workshop to brainstorm and make final changes to the tools. We discussed the challenges we encountered and what we can do to improve the final tools. For example, some of the tools did not capture age – but we realize we want to be able to see how girls and women are experiencing our programming – so a good change will be to add age to the tracking sheets and analysis. This time together allowed us to make great improvements to the tools.

Overall, the new tools will make our job easier because they are easy to use and easy to analyze. They are very useful for our daily activities, providing data and feedback to managers and senior management, and they are also useful for frontline staff to know how to improve the program and identify potential gaps. For example, when we use the tools to monitor safe spaces for women and girls, the tool gives us a clear picture of how safe the place really is. And helps us answer questions like, how accessible is space? Is there any inclusion for people with disabilities? The data we collect is very useful to us as front line staff to understand and make changes directly to our programming.

Overall, we think the new M&E tools will be really useful for us in planning and programming and will make our work here easier!

Written by: Christine Puor Jurel, GBV Case Manager and National GBV Trainer of Trainers, TOCH South Sudan Yier Mayen, GBV Case Management Supervisor, TOCH South Sudan


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