Monitoring, Evaluation, Accountability and Learning Officer, North West Syria – Syrian Arab Republic


Contract duration: 18 months with possibility of extension

Country Program: northwestern Syria

Base: Gaziantep

Reports to: Area Director

Coordination: NWS Area Program Director, Head of MEL

Line management: Northwest Syria MEAL Team (Gaziantep, Northwest Syria Teams)

About NIP North West Syria:

People in Need’s programs for Syria’s war-affected population focus primarily on livelihoods/food security, rural rehabilitation and education. PIN runs several programs in northwestern Syria (Idlib, Aleppo) with its offices and field staff in Syria. Cross-border operations are managed from Turkey where PIN’s main office is established and serves as administrative and logistical support for the program implemented directly in Syria.

About the role:

Under the strategic direction of the Area Director and Program Director and in close collaboration with the Programs teams and all of Syria MEAL and Program Advisors, the position is responsible for the overall coordination of all processes and activities related to MEAL in the PIN area program in North West Syria, lead the MEAL Department in the development of quality deliverables related to MEAL in accordance with donor guidelines and PIN internal guidelines.

Main tasks and responsibilities:

Lead the tasks of monitoring, evaluation and assisting in accountability and learning processes within the country programme:

  • Lead the implementation of ethical principles in all regional program MEAL processes.
  • Write and regularly update MEAL work plans and data collection plans at the area program level. Agree on a work plan with stakeholders from across the organization (country program and headquarters).
  • Support program/project teams in the development of accountability mechanisms, including Community Feedback and Response Mechanism (CFRM) and assist with analysis.
  • Support project teams in developing quality standards for all key program interventions to strengthen compliance and quality aspects.

Provide technical, programmatic or strategic advice in MEAL missions to program staff at the country program level:

  • Put in place an adequate monitoring and evaluation system applicable to the whole area program and to particular projects and ensure the planning of M&E activities for each project in accordance with the overall M&E plans of the projects
  • Provide MEAL-related inputs to project proposal, review logframe/theory of change (ToC) and intervention logic. Review the project budget to ensure the implementation of adequate high quality monitoring.
  • Plan, prepare, organize and conduct monitoring and evaluation activities for all projects (including and, as appropriate, routine/random monitoring activities, baseline and endline studies, post-distribution monitoring and post-intervention, mid-term and post-project evaluation, etc.) and provide support to external evaluators, as needed.
  • Ensure the implementation of a high quality MEAL process and ensure the delivery of adequate MEAL products to the area program.
  • Analyze existing monitoring and evaluation tools and generate new ones if necessary, in coordination with the WoS structure if necessary.
  • Manage and oversee the Regional Program MEAL team to ensure they meet all internal and external MEAL requirements in a timely manner and with high quality information.
  • Support for verification of beneficiaries and assistance in the preparation of data collection tools; where appropriate, collect and process data.
  • Assist in designing and revising data collection/tracking tools/formats/databases to ensure data quality, reliability and consistency throughout project implementation. Accompany the project teams in the implementation of innovative solutions and help in their implementation, for example Humansis (Beneficiary Management System).
  • Contribute to the periodic project review process in cooperation with the Deputy Area Director of Programs, Monitoring and Evaluation Coordinator and other relevant staff.
  • Implement electronic and mobile data collection systems in MEAL processes.
  • Perform data analysis and commentary, overview of secondary sources, if any, and prepare adequate reports.
  • Support project staff in needs assessment studies; help design needs assessment tools and support the implementation of quantitative data collection exercises.

Support internal learning, capacity building and facilitate quality improvement in relation to the area of ​​MEAL:

  • Organize or attend trainings, learning events in regards to MEAL and contribute to the capacity development of MEAL team members, including trainings for enumerators and MEAL officers.
  • Share MEAL knowledge and experience and program-related knowledge based on MEAL activity.
  • Promote internal learning through sharing the results of MEAL activities and reflecting on lessons learned related to the MEAL domain. Helps to adapt them and to follow the recommendations of the PIM, the PDM, other monitoring activities, the evaluation of future learning processes, use and improvements.

Establish appropriate MEAL structures; check, consult, participate and help establish the distribution of roles in the area program in North West Syria between MEAL and other staff. Lead MEAL processes and manage staff in MEAL-related tasks:

  • Review the existing structure dedicated to MEAL; set goals for employees; evaluate the workload and performance of MEAL employees.
  • Facilitate the recruitment of staff dedicated to MEAL processes.
  • Update the job description of MEAL staff and, in cooperation and with the support of the Area Director and Monitoring and Evaluation Coordinator, ensure the division of roles between MEAL staff and other staff.
  • Perform other duties assigned by the direct supervisor.

Suitable candidates for this position should possess:

  • Significant technical experience in supporting a MEAL-related role in a humanitarian setting (at least 5 years); experience in different sectors of PIN Syria programming will be an asset.
  • Experience of working in complex and unstable contexts (knowledge of the humanitarian context in Syria is an advantage).
  • Solid managerial experience of MEAL teams. Strong coordination and facilitation skills and ability to work with multi-profile, multi-skills and multi-tasking teams.
  • Strong monitoring and evaluation skills, including planning/participating in evaluations.
  • Ability to analyze and synthesize comprehensive technical information and data.
  • Experience in developing MEL related SOPs and guidelines will be an advantage. Being detail oriented with the ability to see the big picture is a must.
  • Experience in data management, including knowledge of data protection principles/rules and data collection methods/tools. Able to develop new tools and/or provide professional feedback as needed.
  • Experience in developing ToRs and managing contracts for external services related to MEL activities
  • Strong organizational, critical analysis and problem solving skills.
  • Excellent communication skills including fluent spoken and written English, including exceptional writing and report editing skills.

PIN offers

  • Working environment in a well-established and growing humanitarian organization;
  • 25 days of paid vacation per year;
  • Hosting provided by PIN
  • Reimbursement of travel expenses with travel to the country of residence (or other selected country) once every 6 months of work completed;
  • Travel health insurance;
  • PIN covers pre-departure expenses – reimbursement of visa and vaccination costs;
  • Free medical assistance service and psychological consultation available online;
  • Hostile Environment Awareness Training (HEAT)
  • Online learning platform, frequent webinars and other capacity building opportunities;
  • In addition, a team of dedicated colleagues who promote a friendly and fair working atmosphere;

How to register

Does this post interest you ? Send us your CV and a short cover letter (no more than 4 pages in total) via our application form.

Please note that only shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis and the vacancy will be closed once filled.

People in Need staff must carry out their duties and responsibilities in accordance with the People in Need Code of Conduct and key policies (available at:


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