ERIE – “Technical support that comes to you” is Joshua Higdon’s business mantra.
The 25-year-old owns and operates IT On The Go, a mobile phone company offering a variety of on-site services including maintenance, hardware/software installation, troubleshooting and repair solutions for computers and phones , as well as the installation of CCTV.
Working with information technology started as a hobby for the Erie resident. His passion for fixing broken tech led him to start a business in March 2021.
“I’ve been doing this for years. I used to work in IT for a credit union in Texas,” Higdon said. “After coming here I always worked with electronics, and I started helping people in Monroe install computers and my fiancé suggested I make a business out of it.”
Available from 8 am to 8 pm daily except Saturdays, Higdon’s services include virus removal, data transfer, system backup and restore, and computer optimization.
“When your computer starts to slow down and you’re not able to replace it, computer optimization may be needed to keep it from running slowly and increase its reliability,” he said.
By adding an SSD, a storage device used in computers, Higdon can often upgrade and improve the performance of an existing computer without having to replace the system.
The mobile company serves the Monroe and Toledo areas and provides remote technical support. With a customer’s permission, Higdon can remotely access a device and troubleshoot technology issues such as setting up a printer or running software.
Since launching his mobile business, Higdon has provided technical and security support to several businesses including Brost Farms, the Exeter Fire Department and Tiffany’s Pizza in Brownstown Township.
A list of services is posted on its website. However, phone repair, such as screen replacement, is the most sought-after repair service by customers, along with security system installation.
“Clients install doorbell cameras and in-house cameras. I’m a certified Nest Pro installer,” he said.
When it comes to protecting your computer system, the computer expert suggests not to open pop-ups that appear on the screen that contain advertisements or messages that your computer is infected with a virus. Computer pop-ups usually appear while browsing the Internet and may contain malware developed to steal data and intentionally damage a computer, network or server.
Higdon recommends installing security software for protection.
“One big thing that’s happened is people calling and saying they’re Microsoft support, and they’re trying to connect to your computer. Don’t do any of that. The only time Microsoft Support would contact you is if you contacted them,” he said. “If someone has access to your computer, just unplug your computer and they won’t have access.
As for choosing software that offers security and protection, Higdon suggests Avast. The company offers both free and premium options to protect computers against viruses and malware.
Computing on the go
Owner: Joshua Higdon of Erie
Services: Mobile technical support for individuals and businesses
Hours: 8 a.m. to 8 p.m. every day except Saturday