EvaBot, the emotionally intelligent relationship solution that helps companies build and accelerate relationships with customers and employees, today announced it has raised $8.33 million in Series A and $2. $5 million, led by Comcast Ventures, with participation from Alumni Ventures, Bloomberg Beta, Precursor Ventures, Forefront Venture Partners, and Silicon Valley Bank. The company previously raised $3 million in pre-seed and seed funding.
The concept of corporate gifts to maintain healthy relationships with customers is certainly not a new concept, but to date it has almost always meant simply exchanging company-branded promotional items. The biggest players in the market are little more than “gift platforms” that still require the sender to know what they want to send and have no degree of deep personalization that makes the recipient feel valued. , nor the actionable intelligence that enables the shipper to make better business decisions. Not to mention that these enterprise solutions are often expensive.
When EvaBot co-founders Rabi Gupta, Satwick Saxena, Ashish Kumar and Akshay Gupta immigrated to the United States in 2016, they realized how difficult it was to build genuine and meaningful relationships if you didn’t don’t already have some kind of anchor, community or network. lie down on. So they started thinking about giving as a way to accelerate the development of professional relationships. Following research that proved that humans share more information when chatting with a bot than other humans, they came up with the idea of developing a bot that could quickly collect information to better understand what people love in order to create a more personal and deeper connection.
Enter EvaBot. Once a sender shares a universal, dynamic link via email or text, the recipient can start answering some interesting questions about their tastes, preferences, or lifestyle. After approximately 3-4 minutes, EvaBot can select and send the perfect personalized surprise gift, tailored to the recipient’s tastes, packaged in the company’s branded box with a handwritten note. EvaBot is 100% opt-in and requires no download for the recipient.
“Relationship building is about being thoughtful and showing the other person that you care about them and understanding the kinds of things that make them happy,” said Gupta, CEO of EvaBot. “Nobody really appreciates getting brand swag from another company anymore. We want to help teams find interesting products that their customers will actually like and appreciate, but the giveaway itself isn’t the endgame. It’s about creating a deeper, more engaging customer and employee experience that delivers value beyond the initial interaction.
EvaBot is used by teams across multiple industries, including real estate, customer engagement, employee engagement, sales, and marketing. One of its most notable clients is Cigna, a global health services company, which offers insurance and health insurance plans for individuals, families and businesses.
“I have selected EvaBot for several gift packages for our external partners. I was looking for something unique, and Eva definitely delivered! I am very happy with my experience and look forward to using Eva in the future. I appreciate prompt and personalized customer service, and I love having the ability to personalize gifts. Thank you, Eva, for this seamless experience,” said Cecilia Hughes, Executive Director of Sales, Cigna Pacific Northwest.
“It is clear that the administrative tasks of the company are being unbundled, for example the diary. Likewise, we believe that automated and personalized solutions will emerge in the gifting space; but, the opportunity around gifts is so much greater because as a social gesture, it goes right to the heart of customer sales and employee retention. In an increasingly remote working world, gifts will become an important tool for businesses to build and nurture relationships with customers and employees they don’t often see face-to-face. Eva is the only company to have built technology that truly replicates personal gifts, where real attention and care has gone into choosing a gift that suits the recipient and remains a surprise,” said Cleland, who joins the board. Board of EvaBot.
EvaBot has shipped over 125,000 unique and personalized gifts to date with 90% customer satisfaction. The team is based in San Francisco with staff based in Dallas, Texas, as well as Canada and India.
EvaBot is an emotionally intelligent gifting solution that empowers thoughtful businesses to accelerate key relationships that increase both growth and competitive advantage. With a platform designed to generate emotional engagement and collect actionable insights, EvaBot is the standard for amplifying the customer and employee experience, creating an unforgettable journey for the recipient and truly valuable insights for the business. The company’s vision is to set the standard in business relationship development by using AI to personalize the physical and digital experience. For more information, please visit EvaBot.com and request a quick demo to experience EvaBot firsthand.
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